Tenants F.A.Qs » Acuity Limited Tenants F.A.Qs – Acuity Limited




Tenants F.A.Qs

How can I pay rent?

Please read your lease to determine the acceptable methods of paying rent. If your lease requires electronic payment, please use the Tenant Portal to pay rent. If your lease allows you to pay via check, cashier’s check, or money order, please make sure that payment is delivered to our office address within the time period allowed in your lease

How can I renew/extend my lease?

Please send an email to info@acuity.co.ke with your rental home address and indicate you would like to renew/extend your lease. We will send your request to the Owner. Once we receive a reply from the Owner we will let you know.

How do I report a maintenance item?

If you need maintenance in your rental home, please contact us using our tenant maintenance request form or call us directly using our office numbers 0780 224 000.

Maintenance requests go straight to our Service desk team, and are handled on an emergency / non-emergency basis.

For police or fire emergencies, dial 911 before calling us. For Gas Leaks, please leave the home immediately, and contact your power company and us

Can I sub-lease the property? Or use the property in my business?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Acuity. You may not operate a business out of your rental home (including but not limited to providing daycare services, sales, business storage, or other non-residential business activities).

Can I get a pet after move-in?

Pets must be authorized by separate Pet agreement. You will need to contact your property manager and obtain written permission for a pet. There is typically a pet deposit that is required, and the size and type of pet is subject to owner approval

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in our office in writing on or before the 1st of the month. Leases typically require a minimum 30 days’ notice, including Leases that have transitioned into a month-to-month status. So if you are planning on moving at the end of your lease on 31 January, you will need to provide notification no later than 31 December. Notices received during a month, will be considered received at the end of a calendar month.

I am an excellent resident and take good care of the home. Can you waive my late charges?

No. Acuity does not waive late charges. Fair Housing laws and good business ethics require that we treat all of our residents equally. We do not decide if one resident is more deserving than another of paying late charges. We enforce late charges equally across the board.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss a scheduled appointment with one of our maintenance contractors. For your protection, we perform a walk-thru inspection with you on move-in day, and provide you with a signed comprehensive move-in checklist that documents any existing discrepancies in the home.

Should I call you if we had an accident and know it was our fault?

Absolutely! We have very affordable and professional contractors that can fix anything and at volume discount rates. We can help you avoid emergency repair costs, and can find the most affordable repair for you to minimize the impact of an honest oops! We appreciate your honesty in reporting the issue, and will reciprocate with honest low cost repairs or cleaning that gets you back on track.

Do I need pre-approval to paint the home or make other changes?

Yes. If you are interested in painting or changing colors, or installing any interior or exterior fixtures, per your Lease agreement you must first obtain written authorization from Acuity before such changes will be allowed.

Can I install cable or satellite TV at the property if not already installed?

Generally yes. However, you must first obtain written permission from Acuity if there is no pre-existing cable or satellite equipment at the property. Installations shall be done by aprofessional, and any cost of installation is an expense of the tenant. Any damages to the property caused by the installation will be the responsibility of the tenant. All completed installations shall be permanent and will remain with the property after the end of the Lease.

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